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Ombudsman Programs
"Ombudsman" is the Swedish word for "one
who speaks for another."
What can an Ombudsman do for you?
 Listen
to complaints concerning the quality of service and resident satisfaction
Research
and clarify questions raised by residents, customers, facilities
and the community
Resolve
conflicts or misunderstandings between individuals and service
providers
Help people
work together to assure satisfactory service
Help consumer
with the complaint, grievance or fair hearing process;
Monitor
the implementation of resolution process;
Recommend
changes to the consumer or provider on how to avoid future problems.
Provide
information about community resources, consumer rights and opportunities
for involvement in local decision-making processes to consumer.
Direct
callers to local, regional, and state mental health advocacy
organizations, support groups, and qualified providers.
Long-Term Care Ombudsman: Provides information, outreach, and advocacy
for individuals living in long-term care residential settings, including nursing
homes, adult family homes, and assisted living facilities.
For more information call:
(360) 694-6577 (Clark, Skamania, Klickitat counties)
(360) 425-3430 (Cowlitz, Wahkiakum counties)
For more information call:
1-888-637-6060
(360) 694-6577 (in Clark County)
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