Do you receive Medicaid?
Do you have trouble getting to your medical appointments?
If you do, Medical Transportation may be able to help!

Eligibility

If you have a current Medicaid card that is used to pay for your medical services and you have no other way to get to your medical care, you may be eligible for Medical Transportation. If you are eligible for our services, we will provide you with transportation to your medical appointments at no cost to you. If you have a Personal Care Attendant, we will authorize transport for them to go with you.

Covered Medical Services

Our agency provides transportation to those services covered by MAA under your specific medical program. We provide transportation to the closest medical provider that offers the type of service you need. We cannot transport to services not covered under the program indicated on your Medicaid card.

Typical services to which we provide transportation include:

Physicians

Dentists

Outpatient Clinics

Inpatient Hospitals

Urgency Care Clinics

Most Appropriate, Least Costly

When you request a ride, we determine the type of transport most suited to your abilities, locate the lowest-cost option given your needs, and arrange for service with one of our providers. The most common types of transportation available include:

Public bus tickets and passes

Gas vouchers

Personal and volunteer mileage reimbursement

Passenger car/taxi

Wheelchair van/cabulance

Out of Area Transportation

If a medical service is not available in the local area, we can arrange out-of-area transport to the closest available provider. Out-of-area transportation must be pre-authorized by your local doctor. These trips must also be approved by DSHS. Call us at least ten (10) working days in advance to arrange these types of trips.

Scheduling a ride

To allow us time to schedule your ride, call our office at least two (2) working days before a scheduled medical appointment. We can take requests up to 30 days in advance. Our phone lines are open Monday-Friday from 8 am to 4:30 pm. However, transportation services are available 24 hours a day, seven days a week. Transport to urgent appointments can be scheduled at any time and is provided on an “as available” basis. During the evening and on weekends our transporters can also provide service to non-life threatening urgent care, as well as rides home from a hospital stay. If you need to cancel a ride, please call us by 4:30 pm the day before your scheduled pick-up.

Information to have ready when you call

Your DSHS Medicaid ID card.

Your complete pick-up address.

The name, complete address, and phone number of your medical provider.

Exact appointment date and time.

The type of medical appointment (ie, dialysis, OB, dental, etc).

Your return time, if known.

When to be ready for a ride

When you call us for a ride, we will tell you when you need to be ready to be picked up for your appointment. Your ride may arrive up to 15 minutes before or after your scheduled pick-up time. For shared rides you may be asked to be ready earlier than you expect. Note that unexpected delays may occur due to traffic congestion or weather conditions.

How to contact us

If you live in Clark County, call: 360-694-9997, option 2.

If you live in Cowlitz, Wahkiakum, Skamania or Klickitat County, call: 1-800-752-9422, option 2.

If you are a social or health service provider, you may fax us transport requests on behalf of clients. Call us to ask for our standard facility transport request form. Our fax number is 360-694-1446.

The Washington Relay Service is available for callers with hearing impairments.
Telephone interpretation is available for callers who don't speak English.